Urban Hotel Grantham

Big room, comfortable beds

The lighting in the bedroom was poor. It was presumably to create “atmosphere and mood”. It did indeed create a mood – a bad one. I do not have bad eyesight but both I and my partner (both OAP's) found it difficult. Evening meal was poor. I ordered gammon with egg and pineapple. I could not apparently have both egg AND pineapple. There was considerable difficulty explaining my request to the waitress (her first language was not English). I got pineapple only. I had not realised that it was possible to ruin a pineapple. This example had been cooked and had a dreadful taste. The gammon itself was tough (again I would not have thought that possible – congratulations to the chef for achieving the impossible!) In the morning, we faced breakfast with come trepidation. Different chef, different result. It was excellent. K.A.Harrison

Clean place accompanied by polite staff. Big room with a mini fridge or a fridge, huge king size bed plus walk in shower. Handy, incredible location right by the restaurant and hill. Also, in the garden area.

Wi-Fi was very spotty.

Booked Ramada for its location as we were visiting family in near by Newark.Hotel was clean and comfortable.Staff were really polite and helpful.Rooms were spacious and comfortable .Breakfast was nice with your usual english as well as continental catering for everyone.Would definetly stay here again when visiting these parts again .

This is the best hotel we have booked in all our travelling, the staff are so polite and can not do enough for you, the rooms are out of this world and very very clean pure luxury.This hotel is 1st class. You would be mad not to book at this hotel

Not a single thing you can complain about

The location of the hotel was central, close to the restaurant, and hill.

Leisure centre, 'fast' Wifi.

Nothing, well maintained, well appointed rooms.

Beds very comfy, leisure area great for the kids, location good for grantham centre

No atmosphere in restaraunt for evening meal, slow, no interaction

Big bed, good breakfast, good tv

Consider pre-ordering your dinner through room service to avoid long wait times in the busy bar area during weekends.

You know what you get apart from a few of the very special hotels

The staff were not interested and even at check-out was not asked how I found my stay?

the very freindly atmosphere and staff nothing was to much effort polite and curtious at all times made you fell special

slow service at on one evening at dinner due to a wedding function on at that time. staff where very apoligetic for the delays.

Pleasant atmosphere , friendly attentive staff , good ambiance , good but small pool and sauna area

Good WiFi, Comfort and sound insulation good

Provided with a room that had not been cleaned, got no satisfaction about this mistake. The management who are never around have to approve everything. Menu limited but food fairly good. One female server very helpful but rest of staff very offhand.

The beds and the sheets were good. It was warm.

The reception personel (elder ones) have not been friendly. The variety of food offered in at the restaurant has not been wide enough. The room at the restaurant has not been very comfortable.The Beatles-CD could have been changed every now and then.

lovely room and good leisure facilities. Good location for town centre and shops/restaurants etc. Pleasant bar area and reception.

restaurant didn't look very inviting so we ate out